Emergencies
For emergencies your safety is of paramount importance.
For GAS escape, please refer to information here or call the gas emergency service 0800 111 999. If possible isolate the gas supply at the meter control valve. Do not use naked flames or electrical switches as this may cause an explosion. Open doors and windows. If you cannot stop the smell of gas, then evacuate the premises as soon as possible.

For water leak, try to turn off water supply at your mains stop cock if possible (for more information see here). If your property has stored cold water, then you may be able to turn off the supply with valves near to the cold water storage tank (often in the loft). In any case please call us as soon as possible so that we may repair the problem for you - see our contact information.

For leaks outside your property, this is often the responsibility of the local water board. Usually it is the property owners responsibility for all pipes after the main stop cock.

Tenants - usually you should try to contact your landlord (or their agents) if there is a water leak (or any other problem that requires a plumber) in the property and have him arrange to send a plumber. If you call us out we will charge you for the work and you will have to arrange to get reimbursed by the landlord. We will not attend to a problem and bill the landlord, unless we have an agreement in place in advance with the landlord (or their agents) to do so.

Heating Systems
We recommend that you have you heating checked and serviced once a year for optimum performance.This is to guard against costly failures and repairs during the winter months when your system is working hardest and is needed most. Also most boiler manufacturers recommend that their appliance should be serviced annually.

Gas Appliances
Gas appliances in general should be regularly checked and serviced once a year by qualified engineers with appropriate CORGI registration.

Carbon Monoxide/ Faulty appliances
Carbon monoxide is a very dangerous gas that can kill you. It can be given off into to your room by a faulty gas appliance. If you suspect that a gas appliance in your property is faulty then you should have it seen to immediately, and not used until it has been sorted out. Please contact us and we will be glad to arrange for someone to look at the appliance for you. For more information on Carbon Monoxide please follow the link here.

Cisterns
Overflowing toilet cisterns and cold water tanks can cause expensive and extensive damage to your property, and can substantially increase your water bills. We recommend that you have any such problem investigated by qualified staff as soon as possible and have the problem rectified.

Limescale
Limescale is a particular problem in London. It not only causes unsightly deposits in your bathroom and kitchen  but can also damage your boiler, washing machine, dishwasher and shower and other parts of your water system. We have a range of solutions to fit your  budget. Call us now so we can recommend a solution.

Radiator Valves
Leaking radiator valves can cause extensive damage to your carpets furnishings and the fabric of your property. If you suspect that you have a problem get it repaired immediately to save on more serious costs.

Mains Stop Cock
Mains stop cocks are vital in that they provide the ability to isolate mains water coming into your property, especially in case of emergency such as a leak. You should know where your stopcock is located, and it should be turned off and on again at least once a year to ensure that it is working correctly. Usually once stop cock is fully off, you should turn it back just a little (around a quarter turn), this is to ensure that the it doesn't 'lock shut'. If you cannot find you stop cock, or you cannot turn it off then please give us a call and we will be glad to assist.

Disclaimer
Information herein is provided in good faith and is to the best of our knowledge true and correct. We cannot however be held responsible should you take our advice for any problems arising, and therefore if you are in any doubt then you should refer to normative documents on the subject. E&OE